The tracking says my package was delivered but it never arrived?

I am so sorry to hear that you have not received the package. Customer satisfaction is always a number one priority for us.

Please verify the shipping address in your order and kindly wait for 48 hours after your order was placed. In rare cases, packages may be delivered up to 48 hours before arrival.
If you haven’t received your package, contact us within 30 days of expected delivery and we’ll do everything we can to help Let me know if you have any other questions or concerns.

Why do I need to pay duty fees?

Duties and taxes are imposed to generate revenue and protect local industry. You generally have to pay them at the time of import, before the goods are released for delivery.

There are some reliefs for private importers (e.g. gifts, moving home) and for commercial shipments with country specific regulations.

I am a size x in brand y, what size would you say I am in brand z?

Thanks for reaching out! I’d be more than happy to help you.

Based on our size chart the size x for brand z is size M.I strongly suggest that you check our brand size charts to determine the size grids of different brands and how to choose the right size from a particular brand.

You can also reach out to us if you have any questions.

I don’t care that the discount code is expired, it was offered to me and I should be able to use it.

Thanks for reaching out.

Unfortunately, we can’t offer the discount since it’s no longer valid. I’ve checked with my manager to confirm this policy, and we can provide you with a discount of 25% as a one time courtesy.

We sincerely appreciate your understanding in this matter. Please feel welcome to reach out to me with any questions you may have, and I would be more than happy to help.

Thanks again,

It is unacceptable that my package has not arrived yet, I want to send it back. (We can’t send it back, you need to return it yourself).

Thank you for providing us with this feedback.

We sincerely apologize for the inconvenience this has caused, and we appreciate your understanding in the matter. We know that this delay has prevented you from buying this product and that we have fallen short of your expectations. For you to return the package you may drop it off to any nearest local UPS store in your area.

I have relayed this feedback to the rest of my team and can assure you that this mistake won’t happen in the future.