Baltazar

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Introduction
Educational Background
STI West Negros University Bachelor of Science in Criminal Justice Education June 2011 – March 2015
Skills
  • Good in oral and written communication
  • Microsoft Office software such as Microsoft Word and
  • PowerPoint Presentation
  • Can interact with others courteously
Writing Sample

1. Customers complain about the price increase and that it is too expensive. How would you respond?

Hi, We ensure that all of our products are aligned to their prices and we make sure that you are getting the most of what you’ve paid for. I know that it’s expensive but it’s the quality of our products that counts. Thank you.

2. Customer message: I was sent 8″x8″ containers instead of the 10″x10″ that I ordered. How would you respond? Please provide steps of action for when it is the wrong item and when it is the correct item.

Hello, We apologize for the inconvenience that this has caused you. However, in order for us to determine if we sent you the wrong item, please provide close up photos of the item and the receipt. Thanks.

3. Customer message: Please explain why my order was supposed to be delivered today but it has not shipped? This is very discouraging. I have ordered numerous times and never have had a problem until now. I pay for this service to guarantee a product by a certain time frame. How would you respond?

Hi, My sincere apologies about your order that hasn’t been shipped yet, we have numerous customers experiencing delays as of the moment and we are still fixing it to have this resolved. Please bear with us and we’ll resolve this issue for you. Thanks.

4. Customer message: Box is completely damaged. Was covered by plastic. Cups are exposed. Can’t use them. Need to return. How would you respond?

Hello, We apologize for the inconvenience that this has caused you. Please send us a picture of the product and the receipt with a note to expedite the process. Thanks.

5. Customer wants to return an order that is past our 30 day return policy. How would you respond?

Hi, We regret to inform you that products purchased and returned to us outside of the 30 day return window or not in new condition will not be accepted nor refunded. Please visit our website at www.harvest-pack.com for our 30 day Return policy. Thanks.

Job Title
Customer Service Representative
Experiences
  • Panasiatic Solution Inc. Customer Service Representative Technical support September 2019 – March 2020
  • Fastlane LLC / Loss Express Outbound Caller March 2020 – January 2022
Costs
Starting from USD 1500 per month

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