Introduction
Educational Background

Carlos Hilado Memorial State College
Bachelor of Science in Information System
2014 – 2018

Skills
  • Data Entry
  • Flexibility and Adaptability
  • Digital Marketing
  • Management Skills
  • Computer Skills
  • Interpersonal Skills
  • Customer Service
  • Database Management
  • Transferable Skills
  • Multi-tasking Skills
Writing Sample

1.The tracking says my package was delivered but it never arrived

Thank you for letting us know.

We truly apologize that the order was not received and this has caused an inconvenience on your part. Upon checking on our system, it seems that the tracking number shows that this was delivered on Thursday 02/10/2050 at 2:41 pm which was signed by: Will Smith.
Kindly check with your neighbors and around your home. It may have been delivered to them by mistake.

In the meantime, we will contact the shipping courier and conduct an investigation for this missing package immediately. It may take up to 3-5 business days for the investigation to complete, once the investigation is done we will notify you via email. If the investigation shows that you do not have the merchandise, we will process your full refund.
If just in case the courier XYZ delivers the merchandise to you, or if the package is found, please notify us immediately.

Below is the link for your tracking information:
https://www.bhbhpartners.com/apps/trackitem/?action=track&action=track&tracknumbers=01234567 89

Thank you for your patience and feel free to contact us if you have any additional questions. We appreciate your business.

2. Why do I need to pay duty fees?

We apologize for the inconvenience regarding the duty fees which is included in your order. Please be advised that by ruling of the Supreme Court, many states are now subject to pay sales tax. This is not only for BHBH Partners but for all ecommerce. It is specifically set by USA to control, regulate and maintain its domestic national market place.

We thank you for your patience.

3. I am a size x in brand y, what size would you say I am in brand z?

Thank you for contacting us and we appreciate your interest in our products.

Since we are only a distributor and not the manufacturer, unfortunately, we do not have the size chart or details for this item, other than what is shown under the product listing. For which I am truly sorry. I do not want to give you wrong information regarding the item. However, what I strongly recommend is for you to please contact the manufacturer and they will surely provide you with their size chart. We thank you for your patience and understanding.

4. I don’t care that the discount code is expired it was offered to me and I should be able to use it.

Thank you for contacting us.

We are sorry to hear that the discount code we sent to you have expired. If you would like to try and receive a better price for this item, please feel free to call our Sales Team for more information at 123- 456-789. Normal business hours are Monday – Friday 9:00AM – 6:00PM and Saturday 9:00AM to 3:00PM. They will provide excellent service for you.

We thank you for your patience and understanding.

5. It is unacceptable that my package has not arrived yet, I want to send it back. (We can’t send it back, you need to return it yourself).

Thank you for bringing this attention to us.

We do apologize for the inconvenience this has caused you.

Upon checking on our system, your package is still in transit and will be delivered to your door with an estimated arrival of 3 days beginning today. I have two options for you to choose. First, we can provide you a courtesy fee for the delay to keep the item as is and for us to avoid another shipping fee. Or, we do suggest you open an open return request so that we can provide you with a prepaid label. Kindly return your package to us with the prepaid label attached outside the box. And once we received the package in our warehouse, we will process the refund. Please advise.

Thank you for your continued patience and understanding. We appreciate your business.

Job Title
Customer Service Representative
Experiences
  • B2B Appointment Setter
    Global4PL
    July 12, 2021 – January 10, 2022
  • Email Task: Order Fulfillment:
    Responding to customer’s queries and complaints (general inquiry,
    product inquiry, order inquiry, returns and refunds queries,
    cancellation etc.)
    Answering Amazon, E-bay, and Walmart Emails
    Forwarding unresolved queries to specialist (Onshore POCs)
  • Customer Service Representative
    Ubiquity Bacolod
    Dec. 1, 2020 – Feb. 15, 2021
  • CSR (Chat Support) – Appointment Setter
    Fair Trade Outsourcing – Bacolod
    March 15, 2021 – May 25, 2021
Costs
Starting from USD 1500 per month

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