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Educational Background
Bachelor of Science in Computer Science AMA Computer College 2002
  • Google Drive application
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Effectively managed a high-volume of inbound and outbound customer calls Defused volatile customer situations calmly and courteously
  • Strong problem solving aptitude
  • Skilled in call center operation
  • Committed to maintaining data integrity
  • Multi-line phone operation proficiency
  • Attention to details
  • Good writing skills
Writing Sample

The tracking says my package was delivered but it never arrived

Answer: I am very sorry to hear that you did not receive your package. If we are unable to locate it, I will, of course, issue a refund. I’d like to try a few things that have previously worked to locate packages. I’ll contact your post office and request that the package be tracked.

Why do I need to pay duty fees?

Answer: I understand that this is an added cost to your purchase. However, duties are a government-imposed fee, particularly on imported goods. They are usually due at the time of importation, before the goods/items are released for delivery or shipment.

I am a size x in brand y, what size would you say I am in brand z?

Answer: Clothing companies used different fit models, which is why there are differences between brands. Your size is Y based on our product dimensions.

I don’t care that the discount code is expired it was offered to me and I should be able to use it.

Answer: Thank you for contacting us. When I checked your promotion code, I discovered that it had already expired, which is why it is no longer valid. We are unable to extend the validity of this discount code. Don’t worry, this is not the only promotion we have; if another one becomes available, we will notify you. We recommend that the next time you receive a coupon code , you redeem it within the validity period.

It is unacceptable that my package has not arrived yet, I want to send it back. (We can’t send it back, you need to return it yourself).

Answer: Thank you for informing us that your package was not delivered. I know you’ve been waiting for your package. I’d be happy to look into your order’s shipment status for you. We are negotiating with several shipping companies in order to get your order to you as soon as possible. Because of the delay, I’m sure you wanted to send it back.

To compensate for the delay, we’d like to offer you 25% off your next order and free shipping. If you want to take advantage of this offer, please let me know.

Job Title
Custimer Service Representative
  • Customer Service Relation/ Technical Support IQOR METRO PCS, Talisay City July 2021 – October 2022
  • Customer Service Representative IQOR/Dr. Leonard’s Health Care Products July 2018 – July 2022
  • IQOR/SPRINT Bacolod City Customer/Technical Support Representative September 2017 – April 2018
  • Customer/Technical Support Representative Panasiatic Call Center Inc., Bacolod City October 2014 – September 2017

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