1.The tracking says my package was delivered but it never arrived.Good day, Mr. Customer, I deeply apologize about this. I’m sure you are looking forward to your package. I’m going to check everything in our system and the courier about what happened and I will get back to you as soon as possible. I guarantee this will not happen again. Meanwhile, I can offer options of how we can go about you receiving your item.2. Why do I need to pay duty fees?Good day, Mr. Customer, I understand your concern about additional fees. These fees are actually required to be paid as the items are imported/exported from/to a different country. Also, it’s a way to regulate the business and protect the local trade.3. I am a size x in brand y, what size would you say I am in brand z?Good day, Mr. Customer, You have awesome choices! I may have something in mind, but I’d rather get you the size charts for comparison and we’ll see what’s best for you.4. I don’t care that the discount code is expired, it was offered to me and I should be able to use it.Good day, Mr. Customer, I completely understand that you would like to avail the discount. However, the offer has terms and conditions that are applied. If you like, I can definitely check if there are other available discount codes for you.5. It is unacceptable that my package has not arrived yet, I want to send it back. (We can’t send it back, you need to return it yourself).Good day, Mr. Customer, I deeply apologize for the delay of the delivery. Please allow me to check on the status of the package if there were issues, and, if we are still within delivery date. Also, should you want to return the package, I will be more than happy to assist you in processing the return once the package arrives at your location.