- UNIVERSITY OF SAN CARLOS- CEBU LINGUISTICS AND LITERATURE | 2004-2006
- TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – VISAYAS
- Electronics Engineering Tech. | AUG 2003 UNIVERSITY OF SAN CARLOS- CEBU Associate in Computer Science | MAR 1999
- Social Media Marketing Foundations
- SEO for Social Media
- Marketing Tools: Social Media
- Learning Canva
- Teaching English to Speakers of Other Languages ( TESOL)
- Teaching English to Young Learners
CUSTOMER CARE REPRESENTATIVE | CONVERGYS PHILIPPINES SERVICES CORP.
Sept 2006- June 2009
- Resolves various customers issues and concerns for a major
- mobile telecommunication company in the US. Provides direct
- marketing and sales support.
- Answers inquiries (product information, order and delivery
- status) and settles bill disputes.
- Perform complex troubleshooting and technical support.
- Provides direct marketing and sales support for a major American
- Home Shopping Network. Handles all sales inquiries (product
- information, order status).
- Also resolve customer’s concerns (payments, defective orders,
- delayed deliveries and bad service)