Marcelino

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Introduction
Educational Background
Technological Foundation Institute of Bago City Computer Programming NCIV 2017
Skills
  • Multi tasking
  • Can hangle night shift
  • Strong communication skills
Writing Sample

The tracking says my package was delivered but it never arrived.

Thanks for reaching out to us! I hope you’re doing great today.

We know you that you want immediate response regarding your order, and I really understand how important it is for you to address it as soon as possible. For me to check your order, would you please provide to me first your order number or tracking number?

Why do I need to pay duty fees?

Hi there,

Thanks for reaching out to us! I hope you’re doing great today.

I really understand how important it is for you to know why you need to pay for duty fees. I’ll be happier to provide accurate information, for you to understand why we need to pay this fees from buying good. As a citizen of our country, paying duty fees can help protect our country’s economy especially with our environment.

Let us know if you have other question. Have a great day!

I am a size x in brand y, what size would you say I am in brand z?

Hi there,

Thanks for reaching out to us! I hope you’re doing great today.

We know how important it is for you to have your correct size and brand unfortunately, the brand Y was already out of stock. We have here available with your size, which is size X in a different brand. It’s almost the same quality and price. I know that you will like it since this brand is on trend.

Do you want me to place your order with a different brand?

I don’t care that the discount code is expired it was offered to me and I should be able to use it.

Thanks for reaching out to us! I hope you’re doing great today.

I understand how important for us to save money, especially at this time when some goods prices still increasing, and it’s a big help for us to avail of promo code or discount code. However, the discount code you have has an expiration date on it. As much as I want to apply the discount code, unfortunately, we will be encountering a system error when we put that code in your order. We cannot use an expired discount code for any order we place. Moving forward, you need to check the discount code if there is an expiration date on it or none. You need to use the discount code before the expiration date indicated for you to avail discount in your order. For now, we cannot apply your code, but we have a sale for some products. You can check it on our website. Let us know if you need further assistance. Have a great day!
Let us know if you need further assistance. Have a great day!

It is unacceptable that my package has not arrived yet, I want to send it back. (We can’t send it back, you need to return it yourself).

Hi there,

Thanks for reaching out to us! I hope you’re doing great today.

We know how important it is for you to receive your order as soon as possible. I took a look at your order, and it shows that it will arrive tomorrow before 3:00 PM. The delivery deadline is on Saturday morning which is the next day. We cannot process the return since the delivery time is not yet exceeded, and as per return policy, we can only process a return if it is late delivery, damage, or a wrong item. Other than that, we’re unable to process the return but you can still send it back to us by yourself. I know it’s already a waste of time so, kindly wait up until tomorrow afternoon. Your patience is very much appreciated.

Let us know if you need further assistance. Have a great day!

Job Title
Customer Service Representative
Experiences
  • Customer Support Ubiquity Global Services January 11, 2021 – June 14, 2022
  • Customer Support IQOR Bacolod September 15, 2020 – December 15, 2020
  • Back Office support Panasiatic Solutions July 08, 2018 – April 2020
Costs
Starting from USD 1500 per month

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