1. The tracking says my package was delivered but it never arrived

Thank you so much for raising your concern. We are sorry for the delay of the arriving of the package due to some technical errors of the application it was said the you have received but it wasn’t arrived to you. I will call the customers representative and the shipping personnel to address the said issue and concerned. I will keep in touch with you as soon as your package is arrived. 

2. Why do I need to pay duty fees?

We must pay the duty fees since they will be used by the government to develop and improve the country’s facilities. It is also used for domestic industry.

3. I am a size x in brand y, what size would you say I am in brand z?

I should say that you are still in size x madam/sir because it is just the brand that changes. You can be size x in any different brand ma’am/sir. If you wanted to fit it I will call the customers assistant and to help you in the fitting room.

4. I don’t care that the discount code is expired it was offered to me and I should be able to use it.

I’m really sorry madam for the inconvenience. However, we are not accepting expired coupons or codes because we do have new discount promos offered by this month. That code was offered to you it is for the last month promo. Anyway ma’am/sir we have a new discount codes for this month we will give this to you so you can avail the discount promo only for this month. 

5. It is unacceptable that my package has not arrived yet, I want to send it back. (We can’t send it back, you need to return it yourself).

Thank you for raising your concern sir/madam. However, we cannot take your package back because we do have a return policies. If you wanted to send it back I will give you instructions how to return the package however, you need to do it by yourself I will be assisting you for returning it.