May 2022 – May 2023 Healthybos Global Corporation – CSM / Operations Manager • Conduct Regular meetings, conferences, engagements with the Supervisors • Present Business Review Weekly to the Client • Manage 12 Campaigns and ensuring client compliance on a weekly Long-term planning to create initiatives that further the company’s overall goals • Coordinate different teams to foster exchange of ideas and provide cross-team learning opportunities • Assess and analyze departmental budgets to find ways to minimize expenses and optimize profits • Inspire and motivate employees to perform at their best through positive encouragement and incentive initiatives • Communicate with the board or other senior officials about shifting company priorities and projects • Identify potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue • Identify opportunities to expand or shift course in order to take advantage of changes in the market basis Feb 2019 – Apr 2022 Team Leader – Exact Care Pharmacy • Observe team and individual performance while providing daily coaching and ensuring client compliance on a monthly basis • Handle calls from customers seeking information about their insurance coverage for medical assistance and prescription medicines • Ensure adherence to state and federal compliance policies, reimbursement policies, and contract compliance • Present a Business Review Weekly to the ClientFeb 2018 – Feb 2019 Technical Support Representative – Xfinity • Receive incoming calls of concerns from technical issues and billing disputes and ensure customer satisfaction is achieved within the call • Assist the customer with their device by addressing technical issues and providing troubleshooting instructions • Contact and follow up with consumers whose concerns have been handled, and provide any upgrades or additional services they may requireJan 2016 – Jan 2018 Customer Service Representative – Vivint Solar • Collect data to precisely assess the customer’s solar energy needs and select the solar energy products and systems that best satisfy those requirements • Provide customers with information regarding the company’s solar energy solutions and billing and after-sales assistance