The tracking says my package was delivered but it never arrived

Hi!
Thank you for contacting Customer Support.
I apologized for what happened. If your order was not delivered or the package is missing after the carrier marked it as delivered, there are a few reasons why this may be the case; You may have entered the tracking number incorrectly, kindly check to make sure your tracking number in the app is the correct tracking number provided by the merchant. Some packages can show up late or be temporarily held up in local transit. Shipping carriers can even mark an item as delivered a little early, and it may not arrive until several days later. I already raised a ticket for this for missing item. Kindly refer to Ticket#56333312. You will be receiving an update on within 24 hours.
I appreciate your patience on this. If there are other concerns, you can respond to this email.
Thank you and have a great day!
Regards,
Ressha D.
Customer Service Specialist

Why do I need to pay duty fees?

Hi!
Thank you for contacting Customer Support.
Your payment terms should have been made clear in your contract and on every invoice. The contract should explain the payment process, due date, late payment fee, and duty fees.
Should you have other concerns, you can respond to this email.
Thank you and have a great day!
Regards,
Ressha D. Customer Service Specialist

I am a size x in brand y, what size would you say I am in brand z?

Hi!
Thank you for contacting Customer Support.
Upon checking, the brand y and brand z has the same the size chart.
You may refer to the link; https://brand-yandbrand-zchartsize.com I believe that I answered your question.
Should you have other concerns, you can respond to this email.
Thank you and have a great day!
Regards,
Ressha D. Customer Service Specialist

I don’t care that the discount code is expired it was offered to me and I should be able to use it.

Hi!
Thank you for contacting Customer Support.
I am going to attach a new discount code, since you are not able to use it. Please be reminded, that this is going to be one-time transaction only.
Discount code: CCXSD1240
Expiration: August312022


You can use the code until its expiration date.
Should you have other concerns, you can respond to this email.
Regards,
Ressha D.
Customer Service Specialist

It is unacceptable that my package has not arrived yet, I want to send it back. (We can’t send it back, you need to return it yourself).

Hi!
Thank you for contacting Customer Support.
Please refer to Returns and Refunds in our website.
If you would like to send the item back, you can request in the website, by clicking the Returns and Refunds. However, the item is still in transit, I advise that you should wait for the delivery, and request for a return. If you have any other concerns, please reach us at 555-555-5555, or you can reply to this email.
Regards,
Ressha D. Customer Service Specialist