The tracking says my package will be delivered but it never arrived. Good day, sir/ma’am. I am sorry that this has happened to you. If it is okay for me to ask, may I please have your tracking details and ask for the name of the company and the courier too? so that I may contact them and ask what has happened to your package.

Why do I need to pay duty fees?

Paying for duty fees is important because it serves as payment for imported goods and funding as well. For our economy, residents, local jobs, and even in preserving our environment.

I am a size x in brand y. What size would you say I am in brand z?

Upon checking on your size preferences and how you want your clothes to fit, I recommend that you’re a size y in brand z. It’s a good fit for you and it’s still a comfortable size wherein you can still move around and not feel any discomfort.

I don’t care that the discount code is expired, it was offered to me and I should be able to use it.

It has come to my attention that this code has already expired and as said in the details that it was only for a limited amount of time and you weren’t able to reach the due date. I am really sorry, but, you won’t be able to avail the discount anymore.

It is unacceptable that my package has not arrived yet. I want to send it back. (We can’t send it back, you need to return it yourself)

The package hasn’t arrived. It’s still in transit and the courier has been late. In the chances that you’re sure of returning it. You can email the shop from where you purchased your item and the courier to not have your package delivered but instead have it returned to the seller.