Introduction
Educational Background

Bachelor of Science in Business Administration
RMV College of Cotabato
Yr. 2020 – Present

Skills
  • Computer literate
  • Can speak and understand English
  • Can work under pressure
  • Can multi-task
  • Accounting exp (Credit Memo)
Writing Sample

1. The tracking says my package was delivered but it never arrived

Greetings Sir/Ma’am, We’ve received your concern. Look for a message from your local post office on your door or in your mailbox. If you get a note, it should provide all of the information you need to get your package. Make contact with your local post office and customs agency. Inquire about the package’s delivery and the details of that day’s delivery. For more information, please contact us. Orders that were mis-delivered by the post office or stolen from a property are not eligible for reimbursement or re-shipment by our company. Thank you for your patience!

2. Why do I need to pay duty fees?

Greetings Sir/Ma’am, We’ve received your concern. It is a social responsibility to the country to pay the correct amount of duty and tax. The charges you pay on imported items are designed to protect your country’s economy, inhabitants, local jobs, and the environment, among other things. Your  taxes will go to government money, which will be used to build and improve government facilities and the lives of our compatriots, both inside and beyond the country. Overall, as a responsible buyer, paying the necessary customs duty and tax will ultimately help our business as it will make your name more credible in the eyes of the authorities, to our stakeholders, and finally, to you our clients.

3. I am a size x in brand y, what size would you say I am in brand z?

Greetings Sir/Ma’am, Your concern has been received. Currently we have different sizing on our product. We’ve also provided size chart on our shop that you can use to find the size that is perfect for you.

4. I don’t care that the discount code is expired it was offered to me and I should be able to use it.

Greetings, Sir/Ma’am, Your concern has been received. Sorry, but your discount code is no longer valid because it has already expired; it is also specified in our policy that discount codes are only usable if they have not expired. We are unable to do anything about your discount code due to a company guideline that we must follow.

5. It is unacceptable that my package has not arrived yet, I want to send it back. (We can’t send it back, you need to return it yourself).

Greetings, Sir/Ma’am, Your concern has been received. Please follow our company’s returns & exchange policy in order for us to deliver or receive the package. I apologize for the inconvenience, and if you have any other questions, please email us again. Thank you, and have a pleasant day.

Job Title
Customer Service Representative
Experiences

E-commerce Virtual Assistant

  • Product Research and Listings (Amazon and Walmart)
  • Order and returns processing
  • Customer Service
  • Email Handling
Costs
Starting from USD 1500 per month

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